How to Handle an Employee Grievance (UK 2026)
A badly-handled grievance is the fastest route to a tribunal claim. Follow the ACAS Code, document everything, and you'll resolve most issues without escalation.
FAQs
How long do I have to respond?
Acknowledge within 5 working days and aim to hold the hearing within 10 working days of receiving the written grievance.
Can I refuse to hear a grievance?
No - even if you think it's unfounded. Hear it, investigate, and respond formally.
Do I need a written grievance policy?
It's not legally required but very strongly recommended - and almost essential for tribunal defence.